Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Refund and Returns Policy
Efal Store
Effective Date: February 02, 2025
📧 Email: info@efalstore.click
📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
📞 Phone: +1 (307) 533-0172
1. Our Promise
At Efal Store, we stand behind the quality and fit of our products. If you’re not fully satisfied with your purchase, we’re here to help with a clear and fair return and refund process.
2. Return Eligibility
To be eligible for a return:
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Items must be returned within 14 days of delivery.
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Items must be unused, unwashed, and in original condition.
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Tags must be attached and items must be in original packaging.
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Proof of purchase (order number or invoice) is required.
Items NOT eligible for return include:
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Sale or clearance items
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Gift cards
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Underwear or items marked as non-returnable
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Worn, damaged, or altered garments
3. How to Initiate a Return
To request a return:
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Contact us at info@efalstore.click with your order number and reason for return.
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Our support team will respond with return instructions and the return address.
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Ship the item(s) back using a trackable shipping service.
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
4. Refund Process
Once we receive your returned item(s), we will:
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Inspect the condition within 3–5 business days
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Notify you of the approval or rejection of your refund
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If approved, your refund will be processed back to your original payment method within 5–10 business days
Original shipping charges are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
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Email us within 3 days of delivery at info@efalstore.click
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Include photos and a description of the issue
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We will arrange a replacement or full refund at no additional cost
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account or contact your credit card provider
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It may take several business days before the refund appears
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If still unresolved, contact us at info@efalstore.click
8. Contact Us
For any questions about returns or refunds:
📧 Email: info@efalstore.click
📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
📞 Phone: +1 (307) 533-0172